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Terms & Conditions

Last updated: 12 June 2026

Welcome to Walter & Shaw ("we", "our", "us"). By accessing and using our website www.waltershaw.com.au (the "Site") and engaging our services, you agree to be bound by the following Terms & Conditions. Please read them carefully. If you do not agree, you should not use our website or engage our services.

 

Definitions
In these Terms & Conditions, unless the context otherwise requires:

  • "Site" means the website operated by Walter & Shaw, accessible at www.waltershaw.com.au.

  • "Services" means the property operations, facilities management coordination, compliance oversight, preventative maintenance scheduling, contractor engagement, and commercial fit out project management services we provide.

  • "Engagement" means a formal service agreement entered into between Walter & Shaw and a Client, setting out the scope, fees, and terms of service delivery.

  • "Client" or "You" means the individual, company, strata scheme, or other entity engaging our Services.

  • "We", "Us", or "Our" means Walter & Shaw Pty Limited (ABN 96 698 782 008) trading as Walter & Shaw.

  • "Contractor" means any third party tradesperson, supplier, or service provider engaged by Walter & Shaw on your behalf in the course of delivering Services.

  • "Australian Consumer Law (ACL)" means Schedule 2 of the Competition and Consumer Act 2010 (Cth), as amended from time to time.

 

1. General Use

  • This Site is intended for users located in Australia.

  • You agree to use the Site for lawful purposes only.

  • You must be at least 18 years of age to engage our Services.

  • Use of the Site is at your own risk.

  • We may update or change these Terms & Conditions at any time. Continued use of the Site or Services following any update constitutes acceptance of the revised Terms.

 

2. Services Provided
Walter & Shaw provides boutique property operations and commercial fit out services including but not limited to:

  • Facilities management coordination and reactive maintenance management

  • Preventative maintenance scheduling and asset register management

  • Compliance and essential services oversight (including fire safety, WHS, and essential services inspections)

  • Contractor procurement, engagement, and supervision

  • Budget forecasting and maintenance reporting

  • Commercial fit out project management from brief to handover

 

Walter & Shaw acts as a coordinator and project manager on your behalf. We do not perform physical repair or construction works directly. All trade and construction works are carried out by independent third party contractors.

 

While we take reasonable care in selecting and supervising contractors, we cannot guarantee the workmanship, timeliness, or conduct of any third party contractor. The Client retains ultimate responsibility for the asset.

 

The scope of Services for each engagement will be set out in a written Service Agreement, which forms part of these Terms when executed.

 

3. Fees & Payments

  • All fees are clearly outlined in your Service Agreement before work commences.

  • Monthly retainer fees are payable in advance on the date specified in your Service Agreement.

  • A coordination margin (as specified in your Service Agreement) will be applied to contractor invoices engaged on your behalf.

  • Project management fees for fit out and capital works engagements will be outlined in a separate project proposal.

  • All prices are in Australian dollars (AUD) and are exclusive of GST unless otherwise stated. GST will be added where applicable.

  • Late payments may incur interest at the rate of 2% per month on the outstanding amount.

  • We reserve the right to suspend Services where invoices remain unpaid beyond 14 days of the due date.

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4. Cancellation & Termination

Either party may terminate an ongoing engagement by providing written notice in accordance with the notice period specified in the relevant Service Agreement (typically 60 days).

  • All fees accrued to the date of termination remain payable.

  • Where Walter & Shaw terminates an engagement due to Client breach or non-payment, all outstanding amounts become immediately due.

  • For fixed term project engagements, early termination by the Client may result in a cancellation fee as specified in the project agreement.

  • Refunds will only be considered where Walter & Shaw has materially failed to deliver the agreed scope of Services, and only to the extent required by the Australian Consumer Law.


5. Limitation of Liability

To the maximum extent permitted by law, including under the Australian Consumer Law:

  • Walter & Shaw's total liability for any claim arising from or in connection with our Services is limited to the total fees paid by the Client in the six months preceding the claim.

  • We are not liable for any loss, damage, or cost arising from the acts, omissions, workmanship, or conduct of any third party contractor, even where that contractor was engaged on your behalf.

  • We are not liable for any indirect, consequential, special, or incidental loss, including loss of revenue, loss of profit, or business interruption.

  • Nothing in these Terms excludes any rights or remedies you may have under the Australian Consumer Law that cannot be excluded by agreement.


6. Client Responsibilities

The Client agrees to:

  • Provide Walter & Shaw with accurate and complete information about the property and any known issues or compliance obligations.

  • Provide timely approvals for contractor engagement and expenditure above agreed authority thresholds.

  • Maintain adequate building and public liability insurance for the property at all times.

  • Notify Walter & Shaw promptly of any safety incidents, structural issues, or compliance notices received.


7. Intellectual Property

All content, text, graphics, logos, and images on this Site are the property of Walter & Shaw unless otherwise stated. You may not reproduce, distribute, or use any content without our prior written consent. Use of the Site does not grant you any rights to our intellectual property.


8. Privacy

Your use of this Site is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).


9. Third Party Links

Our Site may contain links to third party websites. These links are provided for convenience only and do not imply endorsement. We are not responsible for the content, accuracy, or practices of any third party website.


10. Governing Law

These Terms & Conditions are governed by the laws of New South Wales, Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of New South Wales.


11. Contact Us

For questions about these Terms and Conditions, please contact us:


Walter & Shaw
Email: info@waltershaw.com.au

Phone: 0493 355 001

Address: PO Box 1019, Cronulla NSW 2230

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