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Terms & Conditions

Last updated: 25 August 2025

Welcome to Walter & Shaw ("we", "our", "us"). By accessing and using our website www.waltershaw.com.au (the “Site”) and our services, you agree to be bound by the following Terms & Conditions. Please read them carefully. If you do not agree, you should not use our website or services.

 

Definitions

In these Terms & Conditions, unless the context otherwise requires:

  • “Site” means the website operated by Walter & Shaw, accessible at www.waltershaw.com.au.

  • “Services” means the financial consulting services we provide to assist individuals in identifying and recovering unclaimed money from government bodies or other institutions, including acting as a Refund Agent.

  • “Refund Agent” means Walter & Shaw acting on behalf of a client to provide support, advice, and facilitation in connection with unclaimed money claims.

  • “You” or “Your” means the individual or entity accessing or using our Site or Services.

  • “We”, “Us”, or “Our” means Walter & Shaw, the provider of the Site and Services.

  • “Australian Consumer Law (ACL)” means Schedule 2 of the Competition and Consumer Act 2010 (Cth), as amended from time to time.

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1. General Use

  • This Site is intended for users located in Australia.

  • You agree to use the Site for lawful purposes only.

  • You must be at least 18 years of age to use our Services.

  • Use of the Site and Services is at your own risk.

  • We may update or change these Terms & Conditions at any time without notice.

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2. Services Provided

We provide financial consulting services to assist individuals in identifying and recovering unclaimed money that may be held by government bodies and other institutions. Our role is to act as a Refund Agent on your behalf, simplifying the process and providing guidance to help maximise your potential recovery.

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While we make every effort to provide accurate, current, and reliable information, we cannot guarantee that all content on the Site or provided through our services will be free from errors, omissions, or inaccuracies. The final determination of any claim rests with the relevant government body or institution, and we do not have authority to influence their decisions.

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Please note: We cannot and do not guarantee that any search will result in the identification of unclaimed money, nor that any claim will be successful. Recovery outcomes are dependent on the records and approval of the relevant government body or institution.

 

3. Payments & Fees

  • All fees and charges for our services will be clearly outlined before you agree to proceed.

  • Payments must be made in accordance with the instructions provided at the time of service.

  • All prices are in Australian dollars (AUD) and include GST (where applicable).

  • By proceeding with our services, you acknowledge and agree to the applicable fees and that payment is required regardless of the outcome of your search or claim, unless otherwise required by law.

 

4. Refunds

Refunds will only be issued in accordance with Australian Consumer Law.

If you believe you are entitled to a refund, please contact us at info@waltershaw.com.au and our team will review your request in line with our legal obligations.

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Please note: Refunds are not available for:

  • Change of mind after purchase,

  • Unsuccessful searches where no unclaimed money exists or can be recovered, or

  • Situations outside our control, such as a government body declining a claim.

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Please note: We cannot and do not guarantee that any search will result in the identification of unclaimed money, nor that any claim will be successful. Recovery outcomes are dependent on the records and approval of the relevant government body or institution. 

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5. Limitation of Liability

To the maximum extent permitted by law, including under the Australian Consumer Law, we exclude all warranties, guarantees, or representations about the accuracy, completeness, or reliability of our services.

Nothing in these Terms excludes any rights or remedies you may have under the Australian Consumer Law.

 

6. Intellectual Property

All content, text, graphics, logos, and images on this Site are the property of Walter & Shaw unless otherwise stated.

 

You may not reproduce, distribute, or use any content without our prior written consent.

 

Use of our Site does not grant you any rights to our intellectual property.

 

7. Privacy

Your use of this Site is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information in accordance with the Australian Privacy Principles.

 

8. Third Party Links

Our Site may contain links to third party websites. These links are provided for convenience only and do not imply endorsement. We are not responsible for the content, accuracy, or practices of these websites.

 

9. Termination

We reserve the right to suspend or terminate your access to the Site at any time without notice if you breach these Terms.

 

Termination of access does not limit our right to recover any outstanding fees.

 

10. Governing Law

These Terms & Conditions are governed by the laws of New South Wales, Australia.

 

Any disputes will be resolved in the exclusive jurisdiction of the courts of New South Wales (or your state/territory, if applicable).

 

11. Contact Us

For questions about these Terms and Conditions, please contact us:

 

Walter & Shaw
Email: info@waltershaw.com.au
Phone: 0493 355 001
Address: PO Box 1019, Cronulla NSW 2230

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