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Privacy Policy

Last updated: 24 August 2025
Walter & Shaw ("we", "our", "us") is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

 

1. Information We Collect
We may collect the following types of personal information:

  • Name, contact details (email, phone number, address)

  • Payment and billing details (if applicable)

  • Information you provide via forms on our website

  • Information about your use of our website (such as IP address, browser type, and pages visited)

  • Any other personal information you voluntarily provide

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2. How We Collect Your Information
We collect personal information directly from you when you:

  • Visit and use our website

  • Contact us via forms, email, or phone

  • Make a purchase or book a service

  • Subscribe to our newsletter or marketing communications

We may also collect information automatically through cookies and similar technologies when you use our website.

 

3. How We Use Your Information
We may use your personal information to:

  • Provide products and services you request

  • Process payments and transactions

  • Respond to your enquiries and customer support requests

  • Send you marketing and promotional communications (you can opt out at any time)

  • Improve our website, products, and services

  • Comply with legal obligations

 

4. Disclosure of Personal Information
We may disclose your personal information to:

  • Our employees, contractors, and service providers (e.g., payment processors, IT support)

  • Third parties you authorise us to share your information with

  • Government authorities or regulators if required by law

We do not sell or rent your personal information to third parties.

 

5. Data Security
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. However, no method of transmission over the internet is 100% secure.

 

6. Access and Correction
You have the right to request access to the personal information we hold about you, and to request corrections if it is inaccurate or incomplete. Please contact us using the details below if you would like to make such a request.

 

7. Cookies and Tracking
Our website may use cookies and similar technologies to improve your browsing experience, analyse traffic, and personalise content. You can disable cookies in your browser settings, but this may affect website functionality.

 

8. Overseas Disclosure
In some cases, we may store or process your personal information with third-party service providers located outside Australia. Where this occurs, we take reasonable steps to ensure your information is handled in accordance with the APPs.

 

9. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.

 

10. Contact Us
If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us:
 

Walter & Shaw
Email: info@waltershaw.com.au
Phone: 0493 355 001
Address: PO Box 1019, Cronulla NSW 2230
 

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